Frequently Asked Questions

What We Buy

Do you buy diamonds?

Yes.  We are typically looking for diamonds that are half a carat or larger.  We are interested in any shape.

Do you buy gold or silver coins?

Yes.

Do you buy old jewelery?

Yes. We’ve been buying Austin’s unwanted fine jewelry for over twenty years, and our offers are always competitive. We will buy broken chains, scrap gold, loose diamonds and gemstones, silver flatware, and old family jewelry. We’re especially looking for vintage pieces.

What We Repair

Do you service Rolex watches?

Yes. Drop the watch off with us, and we will get back to you shortly with an estimate. Once the estimate is approved, the watch will be serviced and returned within 3-4 weeks.

What kind of repairs can you do?

Ring sizing, stone setting, stone replacement, laserwelding, chain repair, bracelet repair, and rhodium plating.

Can you repair and refurnish antique jewelry?

We specialize in older fine jewelry repairs and refurbishment and can often complete jobs that other repair shops are not equipped to do,

Do you replace watch batteries?

Yes. Drop off the watch, and we will have it ready the next business day.

Do I need an appointment to get my jewelry repaired?

No.  Come by any time during business hours to drop it off.

What We Custom Design

Can you repurpose or redesign an existing piece of jewelry?

We take older jewelry and diamonds and incorporate them into new custom pieces. We will take the precious metals on trade or as a credit.

Can I have you custom make a piece of jewelry for me?

You dream it, we’ll make it.  Call or email to make an appointment, and we’ll get the ball rolling.  Photographs or drawings help, but your imagination is all that is really necessary.

What We Appraise

Do I need an appointment for an appraisal?

If you want a written insurance appraisal, you don’t need an appointment. Drop the item(s) off during business hours, and we can usually get everything back to you within 1 business day.

If you would like a verbal appraisal, please call for an appointment. Verbal appraisals are the best route whether you are interested in learning more about your jewelry or are looking to sell it either here or elsewhere.

 

What do you appraise?

We can appraise fine jewelry, sterling silver flatware sets, loose diamonds, Southwestern silver jewelry, and more.

Everything Else

What should I use to clean my jewelry at home?

We recommend you first bring your jewelry to us to clean and inspect it, but if you must do it at home, use warm water, a little dishwashing liquid, gently scrub with a toothbrush, then rinse off. If using this technique, be very careful with emeralds, pearls, turquoise, coral, opal, foil-backed gemstones, and oxidized jewelry.

Do you do engraving?

Yes, we do inside ring engraving, and we can do hand engraving on custom pieces.

JOIN US ON SOCIAL MEDIA

Immerse yourself in the Abercrombie Gems world through Pinterest, Facebook, and more!

SUBSCRIBE TO OUR NEWSLETTER TODAY!

REPAIRS

We can repair virtually any piece of fine jewelry in our
state-of-the-art workshop on the premises.

LEARN MORE

FOR YOUR CONSIDERATION

Literally dozens of new items have made their way...

Read More

ABERCROMBIE GEMS + PRECIOUS METALS

• • • • •

If you would like to sell or get a verbal appraisal, make an appointment.
For insurance appraisals and repairs, no appointment is necessary.

MESSAGE